Terms & Conditions

Booking Procedure
To confirm a booking we would require a valid credit or debit card, and a signed booking form. Your credit or debit card will be debited to the full amount of your stay before check in, if your stay is 1 month or less. If your stay is more than a month the first month will be debited prior to check in and then we will invoice you at the beginning of every month, and your card will be debited accordingly. We also accept cheques, cash or bank transfer. CLEARED FUNDS ARE REQUIRED PRIOR TO CHECK IN. If you wish to extend your stay please give us plenty of notice. All extensions are subject to availability and the discretion of the reservation
team.

Please Note
Vivo Hotel Apartments is a completely non-smoking property and you must be 21 years old to make a booking unless accompanied by an adult. Photographic ID is required for all guests staying at Vivo Hotel Apartments. Payment must be made by the person staying in the apartment and the card holder must present valid supporting photographic ID on check-in.

We regret we cannot accept stag, hen, party or group bookings. A group booking is classed as 2 apartments or more (either two x one bedroom, two x two bedroom or a combination of both). If you have any questions concerning a specific enquiry please do contact us directly on 08700 607044 and we will be happy to help.

Damages/Loss
Your credit or debit card will be held as guarantee in the case of any damages to the apartment or the contents on the apartment. A full apartment inventory will be given to you on check in and then checked again on check out. Vivo cannot be held responsible for the loss of or the damage to personal belongings; clients should therefore organise their own insurance against such cases. All our apartments have a non-smoking policy. If you have smoked in your apartment you will be charged £100.00 + vat.

Cancellation
We will accept cancellations up to 48 hours prior to your arrival date free of charge. Please note that if this notice is not given you will charged at 50% of your total stay. For early checkouts, 7 days notice is required and the relevant payment will be taken.

Rates
All prices are per apartment not per person. Prices exclude vat and are subject to change at any time. Prices include a weekly clean, bed linen change and towel change. All utility bills including council tax, electricity, water, television license and Internet access. Monthly rates are based on 4 weeks.

Occupancy of apartment
2 Bedroom Apartment – Maximum 4 Persons
1 Bedroom Apartment – Maximum 2 Persons

VIVO have the right to refuse any booking either in advance or at time of check in, if the apartment is going to be over occupied.

Parking
Parking is located onsite. Vehicles and belongings are left at the owners risk and VIVO cannot accept any responsibility for loss or damage. Parking is Free of Charge to all Vivo guests.

Check in/Check out
We are flexible on check in times – please call our reservations team in advance and we will endeavor to suite your needs. Check out is 11am. If you would like to keep your apartment on after the check out time there will be a one off charge, subject to the apartment being available – please ask for details.

Pets
No pets of any kind are allowed under any circumstances.

Keys/Fobs
You will be provided with a full set of apartment keys and access fobs. These will be signed for on check in, and if lost will be charged against your credit card.

Smoking
Smoking is not permitted anywhere in the building. A charge of £100+vat will be made to anyone who is found to be smoking in there apartment or any of the common areas. Smoking is permitted on balconies.

Dry Cleaning
Dry cleaning will be invoiced to you and debited from your credit or debit card.

Website – Cookies Explained
Here at Stay Vivo we like to keep our customers fully informed about the website experience we provide.

A vital part of this experience is your interaction with our website and what happens “behind the scenes”. Cookies play a vital role in this process, however our website does not use any third party tracking and we do not store or pass on any personal information to third party companies.

We use Google Analytics which is used only to provide performance feedback for the website where no personal information is used or passed over.

If you have any further queries regarding Cookies please call us…

on 08700 60 70 44 thank you.